Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

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Eligibility for Returns

To be eligible for a return, your item must:

• Be in new, unused, and unworn condition

• Have original tags attached

• Be in original packaging

• Include a receipt or proof of purchase

Returns that do not meet these conditions may not be accepted.

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How to Start a Return

To initiate a return, please contact us at:
📧 AlexiaSpruiellbm

Once your return request is approved, you will receive instructions on how and where to send your package.

Returns sent without prior approval will not be accepted.

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Return Shipping Address

Approved returns must be sent to the following address:

Số 8, ngõ 325/135/1 Kim Ngưu
Phường Thanh Lương, Quận Hai Bà Trưng
Hà Nội, Việt Nam

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Return Shipping Costs

• Return shipping costs are the responsibility of the customer

• No restocking fees are charged

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Exchanges

We accept exchanges.

The fastest way to get the item you want is to return the original item. Once your return is approved, you may place a new order separately for the replacement item.

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Damaged or Incorrect Items

Please inspect your order upon delivery.
If your item is damaged, defective, or incorrect, contact us immediately so we can evaluate the issue and resolve it promptly.

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Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds are issued to the original payment method

• Processing time is up to 10 business days

• Additional time may be required by your bank or credit card provider before the refund appears on your statement

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Additional Policy Information

• Countries served: United States

• Returns accepted for: Defective and non-defective products

• Product condition: New only

• Return window: 30 days

• Return method: By mail

Contact US

We are online: 24/7

Email: AlexiaSpruiellbm@gmail.com

Phone: +84 462956564

Address: Số 8, ngõ 325/135/1 Kim Ngưu, Phường Thanh Lương. Quận Hai Bà Trưng, Thành phố Hà Nội, Việt Nam