Shipping policy

Our goal is to provide a smooth, transparent, and reliable shipping experience for every customer. Below are the details of our shipping process.

Shipping Range

  • Countries: We currently ship to all locations within the United States.

  • Future Expansion: International shipping may be available in the future.

Shipping Costs

  • United States: Free shipping on all orders.

  • No Hidden Fees: All shipping costs are clearly displayed at checkout.

Order Processing Time

  • Processing Time: Orders are processed within 1–3 business days
    (Monday to Saturday).

  • Order Cut-Off Time: 2:00 PM (GMT-05:00) Eastern Standard Time (New York).

  • Weekend Orders: Orders placed on weekends will be processed on the next business day.

Transit Time

  • Estimated Delivery Time: 5–7 business days.

  • Shipping Days: Monday to Saturday.

  • Notes: Delivery times are estimates and may vary due to external factors such as weather conditions, carrier delays, or peak seasons.

Shipping Method

  • Courier Services: We ship via DHL and FedEx.

  • Insured Shipments: All orders are insured. Please contact us if your package is lost or damaged during transit.

  • Eco-Friendly Packaging: We aim to use sustainable packaging materials whenever possible.

Tracking Information

  • Orders may take 2–4 business days to process before shipment.

  • Once shipped, you will receive an email notification with a tracking number.

  • If you do not receive a tracking email or the tracking link is not working, please contact us and we will assist you promptly                                                                 📧 Contact Email:

  • AlexiaSpruiellbm@gmail.com

Unexpected Delays

In some cases, delivery may take longer than expected due to circumstances beyond our control, such as:

  • Carrier delays

  • Weather conditions

  • Local delivery handling

If your package is taking longer than expected, please contact us. We will do our best to help resolve any issue within our control.

Contact US

We are online: 24/7

Email: AlexiaSpruiellbm@gmail.com

Phone: +84 462956564

Address: Số 8, ngõ 325/135/1 Kim Ngưu, Phường Thanh Lương. Quận Hai Bà Trưng, Thành phố Hà Nội, Việt Nam